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Pheasant & Co. Delivery, Return & Refund Policy

Delivery

All orders are dispatched the next working day and placed on a 15-20 working day delivery (or optional 10 day express delivery). This may differ due to seasonal work flow. Please refer to delivery options at checkout. If you want your order to be dispatched on any specific day or placed on faster delivery, please let us know. The carrier company will be touch with a delivery day once dispatched from our factory (Please note the delivery driver may need assistance when unloading your order at kerb side, so please be available to help.).

Your order will be delivered between 8:00 am – 6.00 pm, Monday to Friday.

Please call us on +441280 825766 to confirm the status of your order.

Return and Refund Policy

We try our best to ensure the quality of the products we sell. If you are still not happy, we will accept your returned order.

Eligibility for Refund

At Pheasant & Co. we aim to make it quick and easy to exchange or refund your purchase.

Please read the points below which outline your eligibility for a refund.

  • The Buyer may cancel an order or return any unwanted goods to the Seller within 30 days of the delivery date . Such notice may be given by phone, mail or email. If the Buyer is cancelling because of any problem with the goods, please notify the Seller of the problem at the time of cancellation.
  • The Seller will only accept returns providing the goods are undamaged, in the original undamaged packaging and are in a re-sellable condition.  Restocking charges may apply to some returns.
  • If for any reason the order arrives incomplete or the consignment was damaged in transit to the Buyer, we must be notified within 48 hours of delivery.  Such notice may be given by phone, mail or email.
  • The Seller is unable to accept the return of any goods that have already been part used or fitted prior to returning.
  • The Seller is unable to accept the return of any non-standard special products that have been supplied correctly in accordance with the Buyer’s instructions.
  • Where the goods are being returned because they are faulty, incorrect or because of unsuitable substitution by the Seller, the Seller can arrange collection of the goods.
  • Where the goods are being returned because they are no longer needed or the incorrect items were ordered by the Buyer, the goods must be returned to the Seller at the Buyer’s cost.  If the Buyer requires the Seller to arrange collection, the cost of the collection will be deducted from any potential credit or refund due to the Buyer.
  • The Seller will refund by the same method of payment used to purchase the goods.

Contact our sales team at: in**@ph***********.com within 30 days of receiving the product.