Frequently Asked Questions

Our outdoor buildings are made to order and will be dispatched within 15 to 20 working days of your order being received.

We also offer an optional 10 day express delivery if you need things a little quicker.

Kiln dried logs are normally dispatched the next working day.

Once the carrier has your order, they will contact you to arrange a suitable day for delivery. (Please note: the delivery driver may need help when unloading your order, so please be available.)

Also, please note delivery days are Monday – Friday.

Yes, please. Our kits are heavy, and the driver may need may need assistance when unloading your order at the kerb side, so please be available to help.

Yes, we deliver across mainland UK. For more remote locations or overseas enquiries, please get in touch and we’ll let you know what’s possible.

If you’d like your order delivered on a particular day or placed on an express delivery, let us know when you order and we’ll do our best to accommodate.

We take real pride in the quality of everything we send out. If you’re not happy with your order, get in touch and we’ll work with you to put things right. Full details are on our Delivery and Returns page.

Please contact us as soon as possible with photos of the damage and we’ll sort it out for you.

Our kits are designed with the end user in mind. Every kit arrives flat-packed with precision cut components, heavy-duty fixings and clear instructions. You don’t need to be a carpenter to get a great result, just a bit of space and a few basic tools.

We’d always suggest having at least two people on hand for larger builds, as the timber is solid and heavy.

Each timber building kit will approximately take 2 – 5 hours to put together.

We’d recommend having at least two people on hand for larger builds, as the timber is solid and heavy.

Most kits can be assembled with standard DIY tools: a drill, screwdriver, spirit level and tape measure. Your instructions will let you know if anything specific is required.

We supply our buildings in kit form for self-assembly, which keeps costs down and gives you flexibility. If you’d like help finding a local installer, get in touch and we’ll point you in the right direction where we can.

With proper care, a pressure-treated timber building will last for many years. Our timber is chosen and treated to stand up to British weather, so you can enjoy it season after season.

Routine care keeps your timber building looking its best. We recommend:

• Cleaning the timber once a year to remove dirt and debris
• Reapplying a protective treatment or stain as needed – Osmo UV Protection Oil
• Checking fixings and joints now and then to make sure everything is secure

You may notice some minor warping or splitting, but this is natural behaviour for timber and usually settles down over time. It doesn’t affect the structural integrity of your building.

Our timber is pressure-treated before it leaves us, so it’s ready to face the elements. If you’d like to add a colour or extra protective finish, that’s a great way to keep it looking fresh for longer.

Our range covers wooden pergolas, gazebos, BBQ shelters, hot tub shelters, log stores, carports, and rustic garden furniture.

We also supply kiln dried logs and natural firelighters for your wood burner, stove or fire pits.

Everything is designed and handcrafted in Buckinghamshire by our team of skilled joiners. We’re proud to support British craftsmanship, and making our products in-house means we can keep a close eye on quality from start to finish.

We use sustainably sourced, pressure-treated and planed timber, never rough sawn. Planing gives a smoother, smarter finish that looks better in your garden and stands up well to British weather.